PRIVACY POLICY

Welcome to the website (“Website”) operated by Beverly Hills Precious Metals Exchange, Inc. (“BHPME”, “we”, “us”), and thank you for taking the time to read this privacy assurance.  We understand that you may be concerned about our collection, use, and disclosure of your information, and implemented this Privacy Policy (“Policy”) to describe the information we might collect, how we use it, how we protect it, when we disclose it to third parties, and how you can correct any inaccuracies in the information.

If you feel that we are not abiding by the Privacy Policy posted here, you should first contact BHPME’s Compliance Department at (866) 3GOLD25 or (866) 346-5325.

POLICY AGREEMENT & UPDATES

By entering the Website, you acknowledge and agree to the following terms and conditions.  If you do not agree or are not comfortable with any of the following terms and conditions, do not enter and use this Website.  This legal information and terms and conditions are applicable to all pages of the Website.

You also acknowledge and agree that BHPME reserves the right to revise the Policy at any time for any reason without notice or obligation to any of the information and materials contained on this website.  You acknowledge and agree that by entering this Website you will be bound by any such revisions to the Website, and that BHPME has encouraged you to check the Website periodically and review these terms and conditions.

TYPES OF INFORMATION COLLECTED

Personal Information

BHPME collects information you submit that can personally identify you (“personal information”) such as, but not limited to, first name, last name, mailing address, email, telephone number.

Other Information

BHPME may also collect information that may not easily identify you such as, but limited to, the type of computer, hardware, software, and any referring links you used to access the Website.

HOW INFORMATION IS COLLECTED

Online

BHPME may collected your information every time you fill out a form on the Website, such as, but not limited to, site registration, subscribing to our newsletter, responding to a survey, requesting information.  BHPME may also collect information every time you communicate with us via email. 

Like most websites, BHPME may use tracking software or similar technology, which automatically collects information about your computer hardware and software, and use of the Website.

Cookies

BHPME may use cookies to collect information.  Cookies are bits of electronic information that a website can transfer to a visitor’s hard drive to help tailor and keep records of his or her visit.  Cookies allow website operators to better customize visits to the website to the visitor’s individual preferences, such as pages visited.  Cookies are widely used among commercial websites.  Although most web browsers automatically accept cookies, you usually can change your browser to prevent or notify you whenever you are sent a cookie so that you have the chance to decide whether or not to accept it.  However, if you choose to reject cookie usage, you may not be able to access certain features on the Website.  Please note that cookies themselves do not disseminate any of your personal information.

Telephone

BHPME may also collect information via telephone.  Please note that all calls to and from BHPME may be monitored and/or recorded for the purposes of ensuring quality and compliance.

HOW INFORMATION IS USED

Any and all information we collect may be used in any of the following ways:

Website Design and Content

We strive to improve our Website experience and offerings based on the information and feedback we receive from you.  Information gathered from cookies will help us track valuable information regarding our web traffic.

Business Processes

We use your information to help us process your transaction.  Naturally and logically, applicable personal information such as name, address, and telephone number will be shared appropriate businesses such as shipping and merchant account services to help us get the product ordered to the purchaser.

Customer Service and Sales

Stellar customer service is always at the top of our objectives, and the information you provide to us assists us in delivering a more effective and personalized response to serving our client requests and support needs.  Your information helps us greatly to provide information and content customized to your inquiries, needs, and preferences.  We may also send you information on market conditions and current market values of precious metals when you request it.

Newsletter

BHPME regularly sends a newsletter via email to clients and those who subscribe via the Website.  A recipient may unsubscribe from these informational pieces by following the detailed instructions at the bottom of every email.

Marketing

BHPME may use and request information from you to conduct contests, surveys, promotions or other site features.  Participation is completely voluntary.  We may also send periodic emails pertaining to what you ordered to the email you provide during order processing.  Additionally, we notify you of products, services and special deals via telephone, email, or mail.  A recipient may unsubscribe from all future marketing emails by following the detailed instructions at the bottom of every email.

SITE AND SERVICE UPDATES

On occasion, we may send updates on our Website and services.  Please note, members may not be able to unsubscribe from service announcements, which contain important information about the service.  We communicate with our members to provide requested services and in regards to their account via email or phone.

HOW WE KEEP INFORMATION SECURE

BHPME takes appropriate security measures to protect against unauthorized access to your personal information, including but not limited to physical security against unauthorized access to servers where personal data is stored, ongoing internal reviews of our data collection, storage, and sharing practices, and maintaining credit card and other payment account information for only the necessary length to process your payment.

We restrict access to your personal information to only our employees, contractors and agents who need to access such information to provide our services.

Your personal information is used for only the purposes it was collected and in accordance with this Privacy Policy.

Should you suspect that an unauthorized party has obtained or used your personal information, please contact Beverly Hills Precious Metals, Inc immediately at (866) 346-5325 or via email to compliance@bh-pm.com.

HOW INFORMATION IS PROTECTED

BHPME is committed to maintaining maintain reasonable practices and protocols to protect your personal information from unauthorized access or disclosure; however, we cannot and will not act as insurers of the security of your personal information.  We assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access, other acts of third parties, or acts or omissions beyond our reasonable control.

Children’s Personal Information

We do not target our Website to children, and we do not knowingly collect contact information from children under the age of 18.  If you are under the age of 18, please do not email us, contact us, attempt to use the Website, submit information to the Website, or ask us to email you.

HOW WE SHARE INFORMATION

In general, BHPME does not and will not disclose your personal information to third parties who are not our affiliates or are not absolutely crucial to how we conduct business as outlined in the section entitled “HOW INFORMATION IS USED.”  For example, our merchant account company requires your payment information in order to process your payment, a shipping company such as FedEx or UPS requires your address in order to send the product ordered to you, and our subscription manager requires your email in order to deliver our newsletter.  Simply, your information is shared only on an absolute as-need basis and otherwise stays strictly confidential.

We may also disclose your personal information to our successors or potential successors, as in the case when a company is interested in acquiring BHPME.

BHPME will disclose your information without consent to prevent an emergency, to protect or enforce our rights, to protect against suspected fraud with any payment methods, or to protect or enforce the rights of a third party.  We do reserve the right to cooperate fully with local, state and federal officials as required by law with any information you provide to us.

LINKS

The Website contains links to other sites.  We are not responsible for the content or privacy practices of such other sites.  We encourage our users to be aware when they leave our site and recommend they read the privacy policies of any other site that may seek to collect personally identifiable information.

OPT-OUT/UPDATE INFORMATION

You may opt out of any future contacts from us at any time.  Please send an email to info@bh-pm.com with what data we have of yours, if any, any concern you have about our use of your data, and data you would like for us to delete.

If you need to change or correct contact information, please send the old information along with the new information to: info@bh-pm.com.

FURTHER QUESTIONS

If you have further questions regarding privacy, you should contact us through the following email address: compliance@bh-pm.com.

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